How long will my order take?
Most orders take 5-8 business days to manufacture, however some can take up to 2 - 3 weeks depending on how much time in involved creating them. If you require something sooner or on a specific date then get in touch with us prior to placing your order - email@example.com and we will do our best to accommodate you.
How long does shipping take?
Once your order has been completed you will receive a shipping notification email from us. Once collected allow 1-3 working days for courier deliver (rural delivery may take a little longer)
Do you allow pick up?
Yes we do! We are located in Pokeno, Waikato. Please email us if you wish to collect your item.
How much is shipping
Shipping varies depending on the size of your parcel, where in the country you are located and if you live rural. Prices start from $5.50+
The best way to find out the exact amount is to add it to the shopping cart and calculate shipping fees.
How is my order shipped
We use New Zealand Couriers for parcels or Mainfreight for larger items.
Custom Orders & Designs
Just because it isn't on the website doesn't mean we can't make it. If you have an idea please email us at firstname.lastname@example.org to discuss.
We love doing special requests!
Do you ship internationally?
Yes, but only by request only. Please email us if you would like to arrange internationally shipping.
Payment options can be selected at the time of checkout, either credit card/visa debit or paypal site.
Yes we offer Laybuy as an option for payment.
For more information about laybuy and to sign up visit www.laybuy.com
Returns & Refunds
As all products are custom made to order there are no returns or refunds.If you are not happy with your order please email us to discuss.
For personalised orders please ensure the correct spelling/date etc is provided as we will produce exactly what is supplied.
No refunds or discounts will be provided if you supply the incorrect information at the time of ordering.